An Email Feeback / Complaint to Pizza Hut's Operation, GM

Kampar (New) No 1 & 2 Ground Floor No 5 & 6 1st Floor Lot 105 & 106, Bangunan Baitulmal, Jalan Idris, 31900 Kampar Perak

To : General Manager, Operations. I'm Yvonne, a shah alam resident.. last weekend i had pay a visit to one of your branches at kampar, perak (address stated above).

Not to mention i'm a regular customer of Pizza Hut thus a pizza lover like nobody else will do since young till now, but last weekend i meet a big disappointments towards the food and service there, that was a really terrible experience for me to dine-in there compare to any other outlet / branches of yours no matter at shah alam or the whole selangor state's branchs.


1) I went in there and sat at a table which is not clean up yet and keep on hands up for table cleaning service for around 20-25 minutes then only there is a waiter comes and clean it rudely and end up with a sentence to me impolite said "Is It OK NOW?"

2) After the table is clean up but no one bother to do the table setting.. and No one takes order

3) After around 15-20 minutes later, cant bear to wait anymore for them to come and take order at our table so we went to the cashiering counter to take order by there.

4) In a while later the soup is served (without spoons), need to get it myself from the counter / the mini bar there. The chicken soup served is insolube, not a little bit or a small want.. but there is alot of it big in size floating in the soup. How do you expect us to drank it like that?

5) We've ordered a salad, but no salad bowl bring to us.. need to get it our self from the cashiering counter again, then the terrible thing comes when we visited the salad bar.. just a few choices left only.. everything is finished according to the staff there.. (it is not worthy at all to have that bowl of salad with nothing much in it)

6) Finished the soup and the salad for 30 minutes after that only the pizza is served.. but the worst comes when the pizza is improper baked.. (half side baked well and another is not)

7) The Hawaiian Supreme we ordered is almost can said it's without pineapple.. extremely less pineapple, I have not face those problem before in any other branches regarding to this problem.

8) The waiter's attitude seems like not willing to do refill for the jug when we request to have refill.

9) We're done with the food and before we leave, we realized that the garlic bread and the Breadstix is not served yet.. asked the waiter.. and he answer "wait, it is still cooking at the kitchen" alright waited for another 10 minutes for that until it's served, but it taste bad.. the garlic bread and the Breadstix is very hard and cold..(not oven out) not as the waiter said "still cooking in at the kitchen"

10) Faced problem to pay the bill because there is no cashier in charged there to settle up bills, long wait.. long queue


To the operation manager or who ever who is in charged in this matter please take note to the problem and dissatisfactions i've mention above, the food standard, quality, long waiting time and the service manner of your staff with the improper working attitude should be concern by your side to improve and serve us better as a consumer.



Regards,
Yvonne Cheah