26th May 2007 - Big Dissapointment working in Giant Hyper Shah Alam

Hi friends,

26 th May 2007 is the last weekend for me to end my 2Nd contract with Nestle under DP for the permanent Ts. But honestly i can said i really felt the most unhappy and frustrated day ever in my 2 years+ commitment with DP. Hereby i wanna start sharing with you guys what I've experienced last Saturday..

1st issue : Around 7 pm, Viki told me Kak May (supervisor) called him just now and said both of us got complaint by the retailer saying that we left our booth for a long period (not at the booth doing trial). Oh my god, that was a false accusation lolx.. If let's say i was really 'snaking' at the backroom then it's fine, i can be blame so but now it's in a different case.. I prepare Milo till half death at the backroom area (in the cage) with the 'nice' and hot environment, sweating like hell doing and rushing for all the stuff then end up with a complaint by retailer? It was so unfair, I've been charge of something i has not commit.. do u know how does that feels? I bet you may ask any of the ex-Milo Ts how busy is it and how often you may leave your booth to make a new flask of Milo? I can tell you the 3 flask i serve can be finish in just 15 minutes time if in High-Trial (peak) or not then normally will be in around half an hour or the most will reach 45 minutes once. The procedure or the thing i do after the Milo finish is wash 3 of the flask, then measure the capacity of water for each of the variance to be made and then add in the Milo n stir well. After that need to do cleaning for the flask and the cage, wipe here and there a little bit then refill the water in the airport and let it boil. That's not all, once your 5.5 L water finish used.. u will either need to purchase it at the outlet like a consumer and bring it in thru the staff entrance and body search by the security.. tell you who ever who dunno, that is not near OK? some more need to carry the damn freaking heavy 5.5 L water.. usually i buy 4 bottle once so that i no need to waste so much time to buy it separately.. OK i guess I'm way out of the topic already.. let's proceed.

2nd issue : Around 8 pm, I've been scolded hardly by a consumer with all those rude words..The storey happen like this, there is a small little chinese boy age around 3-4 year old (i guess) came to my booth and wait for me to serve him Milo.. But normally i won't serve kids without their parent's permission so i told the boy nicely in both english and mandrin version ask him to bring his parents to come over to take it for him because it's veri hot, then this little boy very good.. he left my booth and go and find for his parents for it. And here comes a Malay women to my booth with her daughter almost the same age with the little boy and she saw that i'm not giving the chinese boy Milo.. so here is the conversation between us :
Malay : Kenapa you tak bagi budak tu Milo?
Me : Sorry ah kak sebab Milo ini memang panas takut melecur, jadi baik suruh parents dia tolong ambikkan.
Malay : Mengada (with a veri LCLY tone)
Me : Ah kak Ini memang polisi sykt.. sb takut budak tu melecur, bukannya i tak nak bagi dia minum.
Malay : Banyak cakap.. Mengada betul
Me : *What can i do? I notice that this women's daughter wanted to taste the Milo so much, so i serve her with manner..with the product features and benefits while ask her which variance she wanted to try*
Malay : Alah.. ini lah
Me : *Pour and serve in with manner in the plate and gave it to this women, continue to explain bout the Milo*
Malay : Bagi kat dia lah. (she mean serve it directly to her daughter)
Me : Ah kak boleh ke i bagi kat adik ni? Sb ia betul-betul panas, ataupun ah kak tolong ambikkan takut melecur nanti.
Malay : I kate bagi kat dia you bagi kat dia aje lar.. KURANG AJAR punya budak, TAK PAHAM BAHASA !!! (this sounds damn loud and clear)
*All the promoter and consumer beside me also looked at me*
Me : *Serve her daughter as she want to, and i got nothing to said*
Damn frustrated and i cant scold her back cause she is the consumer, and I'm holding the Nestle's brand name as their promoter at the selling floor..i cant do anything, (if not i feel like slapping her hardly and wake her up with the hot boilling Milo) i just kept quiet for a while then i really can't continue my trial at that moment right after get scolded by her because i was totally HOT at that time so i give myself a 5 minute break to get some fresh air and cool myself down..

3rd Issue : Around 9.20 pm while all the TS already finish packing and closed their own booth at the backroom, so as usual we will need to put in all our stuff inside the cage including the booth to prevent it may get lost or to be thrown away by retailer if we keep it not in order or missed place it outside of the cage. Viki was there, he carried all the booth into the cage and i'm trying to help abit on the wooden booth cause it's kinda heavy to get on to the cage.. while other TS all just stand aside and see only, ok fine.. that is not a problem. After the 5 units of 2' x 1' wooden booth is in then followed by the 4 units of E-star booth placed horizontally right ontop of the wooden booth.. So everything is in and safe, just left the 2 calcimex dispenser to put in only, but then here comes a TS said "kak may kata pagi ni entah siapa punya booth kena letak kat luar ni" then ask her properly whose booth and why need to do so? and she answerd "tak tau lah.. tapi yang i tau kena letak 2booth kat luar sini, jadi keluarkan lah" then i said since everything it's inside the cage already then just leave it.. Viki added and said it's much more safer to put the booth inside compare to outside, if not the booth lost already who is gonna take the responsibility to pay? So this TS already abit frustrated cause both of us didnt listen to her.. and she said "I dah beritau dah amanah kak may untuk letak 2booth kat luar, kalau besok apa-apa jadi KORANG yang berlagak pandai untuk masukkan semua booth ni lah yang bertanggungjawab ye !!!" Then she just see us put in her dispenser and lock the cage.. After that every one of us leave the caging area and she was with a trolley of rubbish wanted to thow it to the garbage room and shouted "TEPI !!" veri loudly to me cause i was walkin infront of her.. may i know how old is she? How come she can act so childish? I totally got no idea bout it..

Conclusion:
Both day of 26-27 May 2007 i was very moody and felt very dissapointed to all the issue i've mention above..from the missunderstand of the retailer to i get scolded rudely in the public by the brainless consumer.. but the most upsad case and the worst among that is when u faced your own company TS, they do not give you any coperation in your work..No commitment from them.. No click with them.. Lolx that was the biggest dissapointment i felt in this team, because we are working in a team and i does not see any teamwork happen among us. Where is the team that i've be with for the past 2 years+ ?? Anyone can answer me? The team that we worked together at Giant Hyper Shah Alam last time till 12 am without claiming OT but still very enjoying and happy..Now what i faced is only Dissapointment.. really dissapointed haiz, I guess it is meaningless for me to stay in this team anymore.. My last word is "Goodbye to the Shah Alam Demo Power Team"